Frequently Asked Questions
Everything you need to know about your order and our premium athletic wear.
How do I know which size to order?
We provide a detailed size guide on every product page. Since our garments are designed for a snug, athletic fit, we recommend measuring your waist and referring to our chart to ensure the perfect balance of support and comfort.
What is your return policy for undergarments?
Due to health and hygiene regulations, we can only accept returns on items that are unworn, unwashed, and in their original unopened packaging. Please contact our support team within 30 days of purchase to initiate a return.
Is the packaging discreet?
Yes. We value your privacy. All orders are shipped in plain, unmarked mailers or boxes with a return address that lists 'JS Logistics' rather than our full brand name.
How should I care for my Jockstrap products?
To maintain the elasticity and fabric integrity, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or fabric softeners, as these can break down the technical fibers.
Do you ship internationally?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure gateway.